Air Traffic Control
Summary
Client: A foreign government aviation agency
Purpose and Context: To design a new innovative system for the air-traffic-controllers for the 21st century which would eliminate manual paper process and replace with integrated software system
Role: UX Researcher, UX Designer, UX Engineer
Objective: Design a system which would transition the controllers effectively and which the controllers would find acceptable, learnable, usable and safe while improving system capacity
Approach: Included subject matter experts (air-traffic-controllers) as part of design team; Conducted iterative user testing, using air-traffic-controllers, to determine effective screen object sizes, touch strategy, and scenario simulations using actual cases; Competitive Analysis, User Research, Heuristic Evaluation, Prototyping, Usability Testing, Visual Design
Challenge: Designing new interactive touchscreen system to replace entrenched legacy, yet effective, paper / pencil system
Results: Obtained next phase contract
