Automotive Repair App
Summary
Client: An automotive repair content developer
Purpose and Context: To provide independent automotive repair providers with mobile reference devices / applications which would eliminate need for paper manuals
Role: UX Engineer
Objective: Decrease time to repair
Approach: Competitive Analysis, User Research, Heuristic Evaluation, Focus Groups, Information Architecture, Prototyping, Usability Testing, Visual Design
Challenge: How to best organize data for efficient retrieval
Deliverables: Architecture designed to mimic best-practice repair process, while providing access to short-cut process flow; recommendations for robust devices; style guide; prototypes
